Refund and Returns Policy

Privacy Policy

This privacy policy is solely for the Safe Water Canada website.

Customer Information Collected

Safe Water Canada is the sole owner of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. Safe Water Canada will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, or new products and services. It is your responsibility to periodically check this privacy policy for any amendments. Safe Water Canada collects information from you when you register on the site or place an order. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, or other information. You may, however, visit our site anonymously.

Sharing Information

Safe Water Canada does not share collected demographic information.   The contact information is not stored on the website.

Your Access to and Control of Information

You may opt out of any future contacts from us at any time. By contacting us via the Contact Us link, you may have us delete any data we have about you. 


Safe Water Canada does not use cookies on this site.

Third Party

The Safe Water Canada website doesn’t currently but may in future contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. Safe Water Canada encourages our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Safe Water Canada does not sell, trade, or otherwise transfer to outside parties your personally identifiable information.  We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.


Safe Water Canada doesn’t currently offer online purchasing as and such doesn’t store  any sensitive/credit information. 

Terms and Conditions

Please visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Questions and Feedback

Safe Water Canada  welcomes your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue by accessing the Contact Us link.

If you feel that we are not abiding by this privacy policy, you should contact us immediately by accessing the Contact Us form link.


Our Privacy Policy may change from time to time and all updates will be posted on this page. Policy changes will apply only to information collected after the date of the change.  Safe Water Canada reserves the right to modify any terms and conditions contained in this policy at any time. We reserve the right to amend this policy without prior notice to you. The current version of this policy will be posted on the websites account activity. You are responsible for staying up to date on any policy amendments regardless of whether you have actually reviewed them. It is solely your responsibility as a user to check this Privacy Policy for updates.

Terms and Conditions  

Safe Water Canada Terms and Conditions

Welcome to the Safe Water Canada website.  We are an authorized distributor of all Berkey®products. The following is our website Terms and Conditions (Terms of Use).

Use of Site

This site is to be used with the intent of gathering information about products, placing orders, updating address books, etc. Impersonation of others, including a Safe Water Canada or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited.

User Conduct

Safe Water Canada wants Users to enjoy their experience on our website. In order to maintain a safe and secure environment, we ask that you use this site in good faith and follow the guidelines contained in this Terms and Conditions at all times. Safe Water Canada has implemented some guidelines to ensure a pleasant experience with our website. Users should demonstrate respect and courtesy to other Users at all times. Users must use their utmost integrity in their dealings with Safe Water Canada’s website and its Users and must not adopt or use another User’s identity as their own with the deliberate intention to mislead. Users must not transmit, download or e-mail sexual or racial material through our website. Users must not use or make use of the site so as to threaten, abuse or howsoever make defamatory statements with reference to Safe Water Canada or the Berkey® name, its employees or other Users. Users must not knowingly download, e-mail or otherwise post onto this website any files containing viruses or other executable software programs or with the specific intention of damaging this website and/or another User’s computer or equipment. Users must not do anything which restricts or in any way prevents access to this website. Users must not attempt to deploy methods or systems to defeat any security systems, codes used by Safe Water Canada for the privacy and security of the system, this website as a whole and its Users. In order to maintain our high standards, Safe Water Canada reserves the right to censor content and conduct which in Safe Water Canada’s opinion is damaging to the reputation and use of this site. By reading this notice you are deemed to have consented to the monitoring of such transactions, e-mails and visits to this website.

Copyright and Trademarks

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Canadian and other copyright laws, and is the property of Safe Water Canada. The collective work includes works that are licensed to New Millennium Concepts, Ltd. Copyright 2006-2014, New Millennium Concepts, Ltd. ALL RIGHTS RESERVED. We do grant permission to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Safe Water Alberta or purchasing Safe Water Canada products. You may display, download, or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Safe Water Canada. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized in writing by Safe Water Canada. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Berkey and/or New Millennium Concepts, Ltd. used in the site are trademarks or registered trademarks owned or licensed by New Millennium Concepts, Ltd.

Your use of the services of Safe Water Canada will not confer any title, ownership interest, or intellectual property rights. Our services and products are protected under Canadian copyright laws, international treaties or conventions and other laws, and will remain the exclusive property of Safe Water Canada or third-party providers. Company names, logos, and all related product and service names, design marks, and slogans of Safe Water Canada., our affiliates or any third-party providers are property of the respective company. You are not authorized to use any such name or mark in any advertising, for publicity, or in any other commercial manner, unless you obtain permission from Safe Water Canada.

Limitation of Liability

Safe Water Canada is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Safe Water Canada has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Safe Water Canada services are provided “as is” and “as available”. Safe Water Canada., our affiliates, the third-party providers and their respective licensors, employees, distributors, or agents make no representations with respect to the system and expressly disclaim all warranties. Subject to applicable rules, in no event will Safe Water Canada, our affiliates, third-party providers and their respective licensors, employees, distributors, or agents be liable to you or any third-party for any direct, indirect, incidental, special, punitive, or consequential losses to damages of any kind with respect to our services.


You agree to indemnify, defend, and hold harmless Safe Water Canada, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms and Conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Participation Disclaimer

Safe Water Canada does not and cannot review all communications and materials posted to or created by Users accessing the site, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute User-generated content on the site, Safe Water Canada  is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Safe Water Canada reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Safe Water Canada. in its sole discretion.

Third-Party Links

In an attempt to provide increased value to our visitors, Safe Water Canada may (in future) link to sites operated by third parties. However, even if the third party is affiliated with Safe Water Canada., Safe Water Canada has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Safe Water Canada. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Safe Water Canada seeks to protect the integrity of its web site and the links placed upon it and therefore welcomes any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Complaints or Concerns

Any formal complaints or concerns should be sent by email to 



Your use of this site shall be governed in all respects by the laws of the Province of Alberta, Canada without regard to choice of law provisions.  You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Safe Water Canada products) shall be in the Province of Alberta courts located in Edmonton, Alberta. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Safe Water Canada products) must be commenced within one (1) year after the claim or cause of action arises. Safe Water Canada’s failure to insist upon or enforce strict performance of any provision of these Terms and Conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms and Conditions. Safe Water Canada may assign its rights and duties under this Agreement to any party at any time without notice to you.


Safe Water Canada may deliver any pertinent notices to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided.

Electronic Communications

By consenting to the electronic delivery of all information relating to your account, you authorize Safe Water Canada to deliver all communications to you by the following means: by email at the email address specified by you, by posting the communication on this website, by sending you an email that includes a hyperlink to the websites where information can be posted, read, and printed, by sending you a notice that directs you to an address on the internet where the communication is posted and from which it can be read and printed. Such delivery will be an effective delivery to for the purpose of any applicable rules whether or not Safe Water Canada accesses and reviews the communication. Although you consent to electronic delivery, Safe Water Canada may elect to deliver by other means which will not affect your consent. If you do agree to electronic delivery, you must have a computer with internet access, an email address, and the ability to download and save or print communications to retain for your records.

Safe Water Canada does not guarantee that any media will be available to you at a particular time. Access to the website may be limited or unavailable during periods of peak demand, system upgrades, or other reasons. Safe Water Canada reserves the right to suspend or deny access without prior notice or for any reason. Safe Water Canada will not be liable for the unavailability, delay, or failure of any of the media at any particular time or for the accessibility of, transmission quality, outages to, or malfunction of any telephone circuits, computer system, or software. You will use the services for personal and non-commercial use, and as permitted in this Agreement. You will not transmit through the website any material that violates or infringes in any way upon the rights of others or would encourage conduct that may give rise to civil or criminal liability. You will not modify copy, publish, transmit, license, participate in the transfer or sale of, reproduce, create derivative works from, distribute, redistribute, display, or in any way exploit services of Safe Water Canada. You will not upload, post, decompile, reverse engineer, dissemble, modify, copy, distribute, transmit, reproduce, republish, license, display, sell or transfer, or create derivative products from the services or products of Safe Water Alberta. Safe Water Canada and third-party providers reserve the right to revise, modify, change, upgrade, suspend, impose limitations or restrictions on, deny access to, remove, or discontinue services at any time without prior notice. Third-party providers may enforce this agreement against you and take action against you for any breach of this agreement. Safe Water Canada does not use cookies on this website.  This website may (in future) contain links to other sites on the internet that are owned and operated by third parties. You acknowledge that Safe Water Canada is not responsible for the operation or content located on or through any such site.

Typographical Errors

In the event that a Safe Water Canada product is mistakenly listed at an incorrect price, Safe Water Canada reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Safe Water Canada reserves the right to refuse or cancel any such orders whether or not the order has been confirmed.  If payment has been issued for the purchase and your order is cancelled, Safe Water Canada shall issue a refund in the amount of the incorrect price.

Accuracy Information

Product specifications and other information have been provided by Safe Water Canada. In the event that the information on Safe Water Canada or New Millennium Concepts, Ltd official printed documents differs from the information contained on this site, the information on such printed documents shall take precedence. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on the site.

Policies and Procedures

Safe Water Canada is an Authorized Distributor of all Berkey® products. These products are intended for water filtration and/or purification and to assist individuals in the event of a disaster or other situation in which the water available may have become compromised. We stand by our products and offer various testing results upon request. We accept payment by way of cash, E-transfer, credit cards and Paypal.  Please ensure your billing address matches the address that you have on file with your bank. Incorrect information will cause a delay in processing your order. All orders will be charged before they are shipped. For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your shipping receipt. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Safe Water Canada reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Product Reviews

Safe Water Canada gives you the option to post reviews of our products. In doing so, it is understood that the review must be your honest opinion, accurately state facts, be relevant, and concise. We recommend no more than 300 words. Product reviews must not be obscene, distasteful, offensive or spiteful, defamatory to or harass another person, impersonate another person or misrepresent your identity. Product reviews must not contain the name, contact details or any other personal data of another person, contain any advertising or promotional material including links to another website, contain material created by another person or which infringes the rights of another person, or contain comments on another customer’s review. These guidelines apply to every product review. Safe Water Canada will determine, in our sole discretion, whether a product review breaches these guidelines. Safe Water Canada has the right to freely use, edit, alter, reproduce, publish and distribute the material contained in your product review. The rights which you grant us Safe Water Canada in respect of any product review you submit to our website means (without limitation) that we are free to publish all or part of it, even if you change your mind and request us to remove it; we may remove or edit it; and we may use it in relation to the promotion or advertising of products and services on our website.

Out of Stock Items

Safe Water Canada does not guarantee the stock of any of our products. We will give an indication of items being out of stock on the product page of the product that is out of stock.

Safe Water Canada Shipping Policy:

Your order must be 100% accurate prior to finalizing.  Please double check your address and remember to include your Unit # etc, if applicable.  Enter your billing address as it is written on your credit card statement or it may not process.

Once your order has been placed it may be packed and shipped immediately; it cannot be cancelled and we are not able to add to the order or change the shipping address etc.  If you wish to add to your order, you must make a new order.  They may or may not be combined in the same box.

If for any reason you do not want your order after it has been placed, it will be treated as a return.  Please view our return policy.

We ship via Canada Post, Expedited Parcel.  Your order will leave our warehouse within 2 business days.

We ship all orders from our warehouse in Edmonton, Alberta.  Orders ship out daily, M-F, excluding holidays.

You will be notified by email when your order has shipped and a tracking number will be provided.

Warranty Policy



Black Berkey® Purification Elements:

The Black Berkey® Purification™ Elements are covered under a two year limited prorated warranty, calculated in six month intervals.  In other words, if you have used the filters for six months, 75% of the guarantee still applies and so you can get a replacement set for 25% of the normal cost. This warranty applies only to products manufactured or exclusively distributed by New Millennium Concepts, Ltd. and its authorized Berkey dealers. Units and components:

New Millennium Concepts, Ltd. warrants their product against defects in materials or workmanship during ordinary consumer use. This limited warranty does not cover product issues caused by any other reason, for the time periods and conditions set forth below when purchased directly from New Millennium Concepts, Ltd. or from an authorized Berkey® dealer. For a period not to exceed twelve months from the original date of purchase of the product, New Millennium Concepts, Ltd. will, solely at its discretion, replace a stainless steel system or component that it deems is not functioning properly during the stated warranty period.   The Berkey Light system is covered under a six month warranty.

New Millennium Concepts, Ltd. shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. It is the customer’s responsibility to prevent misuse of the system and to replace parts, when, due to the natural course of wear and tear, they must be replaced. To obtain warranty service, you must provide a dated receipt for the product and pay for any shipping charges incurred to return the product to New Millennium Concepts, Ltd.

This warranty will not apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturers judgment, to adversely affect its performance. This warranty is for the original retail purchaser only, and cannot be transferred.

The laws of the Province of Alberta, Canada will govern any disputes regarding this warranty or claim made. This warranty, which is given expressly in lieu of all warranties, expressed or implied, or merchantability and fitness for a particular purpose, constitutes the only warranty made by New Millennium Concepts, Ltd.

Return Policy

Berkey products are typically highly reliable once their basic operation is understood. Safe Water Canada will make every reasonable effort to help remedy any concerns you have. If we have not been able to remedy your concerns and you are dissatisfied with an item(s) you purchased from us that has not been used, please contact us within 14 business days of receipt. Return shipping is at the buyers expense, unless there was an error made by us. In order to receive a full refund, the items must be unused and returned in the original retail box/packaging. If an item is returned damaged by personal handling or return shipping and not returned in re-saleable condition it will not be eligible for a refund or exchange. In the case of a return, the customer is responsible for return shipping fees and insurance. We charge a 20% restocking fee on all returns.

All product returns require an authorization number, (RMA) which will be emailed to you.  This RMA number must be clearly marked on the outside of the box. Boxes without this number will be refused at the cost of the shipper.

You will ship us the item in it’s original condition, in the original box, with all of the original packaging and parts to receive a full refund of the purchase price.  We do not charge restocking fees.  You are responsible for return shipping costs of non-defective merchandise.

Items that are damaged and/or not in resalable condition may not be eligible for a refund or exchange.

Refunds or credits for any reason can take up to 2 weeks to process.  From the date you receive our credit memo by email, refunds may take 5-10 business days for your financial institution to process before appearing on your statement.

We appreciate your understanding and patience in our efforts to coordinate all the logistics in processing this paperwork.